Domestic Order Return, Refund, and Exchange Policy

We priorities your satisfaction and are dedicated to ensuring your happiness with every Huts and Looms product. If you ever find yourself dissatisfied, our customer-centric Return/Exchange policy is designed to address your concerns and make things right.

 
How to Request a Return/Exchange:

Initiate the process by emailing returns@hutsandlooms.com within 6 days of receiving your product.

Note: Any requests for return or exchange made after 6 days from receiving the product will not be accepted.

 
Return Process:

  • Upon email confirmation, a reverse pickup will be arranged (2-3 days processing).
  • The received product must be unused, with the label intact and in original packaging.
  • After receiving the product( take around 7-10 days to receive at warehouse) and completing a quality check, we will initiate a refund via online modes of payment(approximately within 7 days of product received at warehouse).

Note: Refunds are subject to the product passing our quality checks.

 
Exchange Process:

  • Confirmed via email, a reverse pickup is arranged (2-3 days processing).
  • The received product must be unused, with the label intact and in original packaging.
  • After receiving the product( take around 7-10 days to receive the product after pick up) and quality control we proceed with the exchange in 1-2 days.
  • Exchange is allowed only once. For a second exchange, customers bear Rs 250 for forward & reverse charges.
  • Exchange is possible only for products of equal or higher value; lesser value products will not be accepted.
  • There is no return for product once already exchanged and received by customer.

Note: Exchanges are processed post-quality checks.

 
Damaged or Defective Products:

  • Request an exchange for damaged or defective products.
  • The received product must be unused, with the label intact and in original packaging.
  • Do not accept delivery if the outer packaging is damaged.

 
Exceptions:

  • Products damaged during use are not eligible for a refund or replacement.
  • If we can't replace a damaged or defective product, a refund will be issued.

 

For personalized assistance or any questions, feel free to contact us. Your satisfaction is of utmost importance to us, and our dedicated team is here to ensure that your shopping experience is seamless and enjoyable. We're here to help!

Our Story

"Our step towards bringing the hidden gems of Indian craftsmanship to the world."

The Beginning Of The Magic

Since childhood, Jaya and Tufan have been mesmerized by the 9 yards of sheer elegance. They have witnessed their mothers and grandmothers grace beautiful handwoven saree effortlessly and have created some warm and sweet memories with them. Having lived near the handloom belts of West Bengal - Jaya's childhood also had a hint of the influence of the weaver culture and community. This influence and association only deepened with their travels around the country.

The Travel Tales 

After quitting their successful corporate careers - Jaya and Tufan set out on an adventure to explore the country. Their travels gave them a chance to get a microscopic look at the lives of the handloom weavers. They received warm welcomes from the families and could witness everything firsthand - the weaving process, the efforts involved, the involvement of family at every stage, and the challenges faced by them.  

When childhood love for sarees met with a strong sense of purpose for the weaving community- the idea of Huts and Looms was born.

More Than Just Another Handloom Saree Brand

Huts and Looms is more than just another saree brand - there is a strong sense of purpose attached to it. It is our attempt to help the community of weavers by bringing their skillset to the forefront. We directly work with artisans to create designs that suit the needs of modern Indian women.

When you buy sarees online from us, just know that you are also doing your bit to support the families of weavers.

The Family Of Handloom Weavers

Our weavers come from different parts of India - and each of them brings unique style and design along with them. Our growing family of 500+ weavers hails from parts of West Bengal and Orissa. Through this venture, we intend to contribute to their socio-economic development. 5% of every sale’s proceeds will go for the welfare of the community.

Our Promise - Honest. Authentic. Sustainable. Eco-friendly.

Handloom and handwoven sarees have some magic in them - every creation is personalized and has a story behind it, and we strive to bring you this creation in the most authentic form. Our collection of different sarees like cotton silk sarees, mulmul cotton sarees, Indian silk sarees, linen sarees and more is handmade in the most sustainable way. The use of skin-friendly materials ensures that our sarees are comfortable and can be worn throughout seasons and in different occasions effortlessly.

Explore our beautiful collection of sarees from India and fall in love with a fashion affair that has been going on for centuries.