EXCHANGE & RETURNS

DOMESTIC ORDERS

• Returns & exchanges are available for domestic orders.

• A ₹50 handling fee will be deducted from all return requests.

Not eligible for return/exchange: 

• Gift boxes

• Sarees with fall & edging

• Pre-draped sarees

Special conditions apply to

• Loom Room sarees

(Details below.)

Time Window

• All return or exchange requests must be raised within 6 days of delivery.

• Requests received after this period cannot be accommodated.
  
  

How to Initiate a Return or Exchange

• Email us at returns@hutsandlooms.com

• Once approved, we will arrange a reverse pickup within 4-5 days.
  
  

Refunds

• Refunds are initiated only after the product passes quality checks.

• For orders below ₹1,500, refunds are issued as a credit note.

• Refund processing may take up to 20 days after the product reaches our warehouse.
  
  

Exchanges

• Exchanges are allowed once per order.

• Exchange products must be of equal or higher value.

• A second exchange, if requested, will incur a ₹250 shipping fee.

• Once an exchanged product has been delivered, it is not eligible for return.
  
  

Damaged / Defective Products

• Please do not accept delivery if the outer packaging appears damaged

• Contact us immediately at returns@hutsandlooms.com

• If a replacement is unavailable, a refund will be issued after quality checks.

• Products damaged through use are not eligible for exchange/refund.
  
  

Special Collections

Loom Room Sarees

• Exchange only.

• A credit note will be issued (₹50 deducted from product value)

• No coupons applicable
  
  

Limited Edition Sale

• No returns

• One-time exchange only

• A credit note will be issued (₹50 deducted from product value)

• Exchanges permitted once per order only

 

INTERNATIONAL ORDERS

• Returns & exchanges are not applicable due to logistical constraints.

Need Help?

If you have any questions or need assistance, we’re always happy to help.

Write to us at returns@hutsandlooms.com, and our team will take care of the rest.