EXCHANGE & RETURNS

Domestic Order Return, Refund, and Exchange Policy

We prioritise your satisfaction and are dedicated to ensuring your happiness with every Huts and Looms product. If you ever find yourself dissatisfied, our customer-centric Return/Exchange policy is designed to address your concerns and make things right.

How to Request a Return/Exchange:

Initiate the process by emailing returns@hutsandlooms.com within 6 days of receiving your product.

Note: Any requests for return or exchange made after 6 days from receiving the product will not be accepted.

Return Process:

• Upon email confirmation, a reverse pickup will be arranged (2-3 days processing).
• The received product must be unused, with the label intact and in original packaging.
• After receiving the product( take around 7-10 days to receive at warehouse) and completing a quality check, we will initiate a refund via online modes of payment(approximately within 7 days of product received at warehouse).
• For orders up to ₹1,500, we do not offer refunds. Instead, we will issue a credit note of the same value.
  
• Sarees with fall and edging cannot be exchanged or returned

Note: Refunds are subject to the product passing our quality checks. 

Exchange Process:

• Confirmed via email, a reverse pickup is arranged (2-3 days processing).
• The received product must be unused, with the label intact and in original packaging.
• After receiving the product( take around 7-10 days to receive the product after pick up) and quality control we proceed with the exchange in 1-2 days
• Exchange is allowed only once. For a second exchange, customers bear Rs 250 for forward & reverse charges.
• Exchange is possible only for products of equal or higher value; lesser value products will not be accepted.
• There is no return for product once already exchanged and received by customer.

Note: Exchanges are processed post-quality checks.

Damaged or Defective Products:

• Request an exchange for damaged or defective products.
• The received product must be unused, with the label intact and in original packaging.
• Do not accept delivery if the outer packaging is damaged.

Exceptions:

• Products damaged during use are not eligible for a refund or replacement.
• If we can't replace a damaged or defective product, a refund will be issued.
  

International Order Return & Exchange Policy

At Huts & Looms, we currently do not offer returns or exchanges for international orders due to logistical constraints. However, we understand that exceptional situations may arise, and we are happy to assist wherever possible.

If you still wish to return your order, we can make an exception under the following conditions:

✅ The return must be initiated and executed by the customer at their own expense.
✅ The product must be unused, with the label intact and in its original packaging.
✅ Once we receive the product and it passes our quality check (QC), we will process a refund within 7 days of receiving the item.
✅ Please note that the refund will be initiated via online payment modes only.

For personalised assistance or any questions, feel free to contact us. Your satisfaction is of utmost importance to us, and our dedicated team is here to ensure that your shopping experience is seamless and enjoyable. We're here to help!

Please reach out to us at care@hutsandlooms.com