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Cancellation & Refund Policy

Domestic Order Return, Refund, and Exchange Policy

Your satisfaction is our priority, and we are dedicated to ensuring that you are happy with every product you order from us. If for any reason you are not satisfied, we have a customer-focused Return/Exchange policy in place to make things right.

How to Request a Return/Exchange:

  • Please send an email to returns@hutsandlooms.com within 24 hours of receiving your product delivery to initiate a return or exchange request.

Return/Exchange Process:

  • Upon confirmation via email from our team, we will arrange for a reverse pickup of the product.
  • Please note that the pickup process may take 2-3 days after your request is approved.
  • Once we receive the product at our office and our quality control team completes the inspection, we will proceed with the exchange (in case of an exchange) or initiate a refund (in case of a return).

Refund and Exchange Details:

  • For exchanges, we will replace the returned item.
  • For returns, we will issue a refund for the cost of the product.
  • Refunds or exchanges will only be processed after the product reaches our office and passes our quality control checks.
  • Exchange of product is applicable only one time. For a second time exchange, customers will have to bear the forward & reverse charges of Rs 250.

Damaged or Defective Products:

  • If you receive a damaged or defective product, you may request an exchange.
  • The received product should be in unused condition with its product label/tag intact and in its original packaging.
  • Please do not accept delivery if the outer packaging is damaged or tampered with in any way.

Exceptions:

  • Products that are damaged while being used do not qualify for a refund or replacement.
  • If we are unable to replace a damaged or defective product, we will refund the order amount to you.

For any assistance or inquiries, please feel free to contact us at returns@hutsandlooms.com. Your satisfaction is our priority, and we are here to help ensure a smooth shopping experience for you.